Your privacy matters to us. This policy explains exactly what personal data jiluck collects, why we collect it, how we use it, and the rights you have under Philippine law.
jiluck ("jiluck", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "Player", "User") of the jiluck online gaming platform accessible at jiluck.app ("Platform"). This Privacy Policy ("Policy") describes how jiluck collects, processes, stores, shares, and protects your personal information in connection with your use of the Platform.
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By registering an account or using the jiluck Platform, you consent to the collection and processing of your personal data as described in this Policy.
Read this Policy carefully. This Privacy Policy should be read alongside jiluck's Terms & Conditions and Responsible Gaming Policy. If you do not agree with this Policy, please do not use the jiluck Platform.
jiluck is the personal information controller (PIC) responsible for your personal data collected through the Platform. As PIC, jiluck determines the purposes and means of processing your personal information and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable PAGCOR regulations.
jiluck has appointed a Data Protection Officer (DPO) who oversees compliance with this Policy and applicable data privacy laws. Contact details for the DPO are provided in Section 15 of this Policy.
jiluck collects the following categories of personal data from players and Platform visitors:
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where strictly required by PAGCOR regulations or Philippine AML law (e.g., facial verification for high-value KYC tiers).
jiluck collects personal data through the following channels:
jiluck processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, device data |
| Age verification (21+ compliance) | Date of birth, government ID |
| KYC / AML compliance | Identity, financial, transaction data |
| Processing deposits and withdrawals | Financial, transaction data |
| Delivering gaming services | Gaming, behavioral, device data |
| Responsible gaming monitoring | Gaming, behavioral data |
| Fraud detection and security | All categories |
| Customer support | Identity, contact, gaming data |
| Regulatory reporting to PAGCOR / NPC | Identity, financial, gaming data |
| Marketing communications (with consent) | Contact, behavioral data |
| Platform analytics and improvement | Technical, behavioral data (aggregated) |
jiluck will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Data Privacy Act of 2012, jiluck processes your personal data on the following legal bases:
jiluck does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
All third-party service providers who process personal data on jiluck's behalf are bound by contractual data processing agreements that require them to handle your data in accordance with the Data Privacy Act of 2012 and this Policy.
Law Enforcement Disclosure: jiluck may disclose your personal data to law enforcement agencies, courts, or other government bodies without prior notice where required by applicable Philippine law, a valid court order, or where jiluck reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
jiluck retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC / identity documents | 5 years after account closure (AML requirement) |
| Financial transaction records | 5 years (PAGCOR / AML regulatory requirement) |
| Gaming session logs | 2 years from session date |
| Customer support records | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical / device logs | 90 days (rolling) |
Upon expiry of the applicable retention period, jiluck will securely delete or anonymize your personal data in accordance with NPC-approved disposal procedures.
jiluck implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in harm to affected individuals, jiluck will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiluck:
To exercise any of these rights, please contact jiluck's Data Protection Officer using the contact details in Section 15. jiluck will respond to your request within thirty (30) days. Some requests may be subject to identity verification before processing.
jiluck uses cookies and similar technologies to operate and improve the Platform. The following categories of cookies are used:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly necessary | Session management, security, login state | No (essential) |
| Functional | Language preferences, UI settings | No (functional) |
| Analytics | Aggregated Platform usage statistics | Yes |
| Marketing | Personalized promotions and retargeting | Yes |
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the functionality of the jiluck Platform. Consent for analytics and marketing cookies may be withdrawn at any time by adjusting your browser settings or contacting jiluck support.
21+ Only. The jiluck Platform is strictly for individuals aged 21 and above. jiluck does not knowingly collect personal data from persons under 21 years of age. If jiluck becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be terminated. If you believe a minor has registered on jiluck, please contact our DPO immediately.
jiluck primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines (for example, cloud infrastructure providers or international game studios), jiluck ensures that such transfers are subject to appropriate safeguards, including contractual clauses that provide a level of data protection equivalent to that required under the Data Privacy Act of 2012.
jiluck will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
jiluck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, jiluck will notify registered players via SMS to their registered Philippine mobile number and will update the "Last Updated" date at the top of this page.
Your continued use of the jiluck Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how jiluck protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or jiluck's data processing practices, please contact our Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.
Key commitments jiluck makes to every player regarding the protection of your personal data.
jiluck processes all player data in full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the National Privacy Commission's implementing rules.
All data transmitted between your device and jiluck is protected by TLS/SSL encryption. Sensitive stored data uses AES-256 encryption — your information stays private.
jiluck respects your rights to access, correct, delete, and port your personal data. Submit a request to our DPO anytime and we'll respond within 30 days.
jiluck never sells, rents, or trades your personal data to third parties for their own marketing. Your data is used only to operate and improve the jiluck Platform.
jiluck keeps your data only as long as legally required. Gaming logs are deleted after 2 years; financial records after 5 years per PAGCOR and AML regulations.
jiluck has a dedicated Data Protection Officer available to handle all privacy inquiries, data subject requests, and NPC compliance matters on behalf of Filipino players.
Now that you know how jiluck protects your privacy, join thousands of Filipino players enjoying fair, secure gaming — with GCash deposits, live dealer tables, and full PAGCOR oversight. 21+ only.
⚠️ Gambling is addictive. Know when to stop. 21+ only. PAGCOR regulated.